One repository
Keep evidence in one place
Policies, campaigns, creative work, training records, and approvals remain in one tracked repository throughout the year, reducing preparation when a review begins.
04 · Playbook Review: measures against the standard
Evidence-based. AI-evaluated. Expert-certified.
Playbook Review provides continuous accreditation. It collects evidence from everyday work, uses automated scanners to evaluate it against public criteria, and requires an independent reviewer to sign off on a verified credential.
In development · opening to a limited group of operators and reviewers
A specimen credential: the two-rating badge over an append-only evidence chain.
Day to day
A year-round home for the program.
Review keeps the responsible-gambling program in one place year-round. Every submission is stored, analyzed, and tracked, so the evidence is ready for reviews and regulator requests.
Auto-labeled
Automatically classify submissions
AI classifies each submission by domain, practice area, and criterion, helping the portfolio remain organized as it grows.
Multiple frameworks
Compare requirements side by side
Use the same evidence with the Playbook RG standard, jurisdictional requirements, internal policies, or another framework, and compare the resulting scores.
Two ratings, one badge
Quality and rigor.
Playbook Review assesses program quality against an outcome-based framework that allows for jurisdictional differences. An AI-assisted scoring system evaluates the evidence; independent reviewers validate certified assessments.
Quality: how complete the program is
- 1
Committed
The operator has adopted the standard and begun implementation. Coverage may still be partial while evidence is collected.
- 2
Reviewed
Baseline practice is deployed across substantially all criteria in scope, and no required criterion has failed.
- 3
Reviewed with Distinction
The program meets the Reviewed requirements and demonstrates additional strength through measured outcomes, a new method, a research contribution, or sustained improvement.
Verification: strength of the supporting evidence
- 1
Recognizedplatform only
A signed commitment opens full platform access, and evidence begins accumulating.
- 2
Approvedplatform only
Structured evidence is validated for completeness, schema, and cadence by the platform.
- 3
Certifiedpublicly verified
An independent certification reviewer has signed off. This is the only level shown publicly as “externally verified.”
What the framework grades
Domains, practice areas, criteria.
The framework is organized into domains, practice areas, and individual criteria.
- Tactical:What reaches players
- Operational:The processes behind it
- Strategic:Executive oversight
1Tactical
Information
Close the information gap between the house and the player.
- Disclosure
- Support information
- Education
- Personalized context
2Tactical
Tools
Equip players with self-management tools they can find and use.
- Inventory
- Discoverability
- Usefulness and value
3Tactical
Support
Baseline help that is always available, plus a duty to act on reasonable belief.
- Infrastructure
- Response
- Usefulness
4Operational
Operations
The processes used to produce and maintain player-facing material.
- Capability
- Diligence
5Strategic
Governance
Board and executive ownership of the program.
- Accountability
- Strategic planning
- Stakeholder engagement
The design principle
Outcome-oriented.
The framework grades the outcome rather than prescribing one method. Each criterion states a goal, offers a default approach, and accepts another approach when the evidence shows it meets the same goal.
Friction symmetry
Goal
Tools that help players manage their gambling are at least as accessible as the tools that drive play, in clicks, taps, and effort.
The default method compares the effort required to use management tools with the effort required to use engagement features. Another method can qualify when supported by evidence.
How the credential stays current
Scoring updates as evidence accumulates.
A Playbook Review credential is a current assessment of an evidence portfolio rather than a document issued once and left unchanged.
Append-only hash chain
Each evidence record is hashed with its content and metadata and points to the preceding record. Later changes break the chain, while historical queries continue to return the evidence recorded at that time.
Open scanners, plain outputs
Automated checks label each artifact and return a pass, warning, or failure for items such as voice, helpline accuracy, required-message coverage, and publication cadence. The scanner logic is open to inspection.
Deterministic, versioned scoring
Given the same criterion-level evidence, the engine returns the same practice-area, domain, and overall tiers every time. Each score is pinned to the framework version it was computed against.
Operator-controlled regulator access
Operators can grant regulators time-limited access to structured, current evidence. The record remains private rather than becoming a public data set or static PDF.
Human sign-off at certified
At the certified level, an independent reviewer confirms or changes the computed tier and signs off. The signature is tied to the exact evidence reviewed; changing that evidence requires a new sign-off.
Scanner outputs
- passHelpline number current across all jurisdictions
- warnDeposit-limit copy above the reading-level target
- failBonus terms missing at the point of offer
The demo · read a credential
What does the badge tell you?
Choose a quality tier and verification level to update the credential. Only an independently certified assessment earns the “externally verified” label. The text beneath the badge explains what each combination means to a regulator.
Credential preview
Reviewed
Self-declared
What this tells a regulator
The operator’s evidence shows baseline practice across substantially all criteria in scope. Automated checks and versioned scoring have been applied, but no independent reviewer has signed off.
Only an independent certified review earns the public Externally verified label. Without that review, the credential remains self-declared regardless of program quality.
Choose a quality tier and verification level; the badge and its explanation update immediately.
Access
Applications are open to early partners.
Playbook Review is opening to a limited group of operators and certification reviewers. Join the list and we will reach out with next steps and timing.
Get on the listPlaybook Review
Credibility that stays current.
Read the open methodology: the domains, the criteria, the deterministic scoring, and an evidence chain anyone can verify.