All Employees
Get to know Playbook and choose the right voice for player education and support.
Start the orientation →Playbook Academy
Learn it.
Put it to work.
Practical responsible gambling training for staff—from player conversations and support to content, compliance, and leadership.
Two ways to start. Both free.
Short lessons, narrated content, practical exercises, and knowledge checks.
Brand Foundations
Use the Brand system in your work: visual identity, voice, player journeys, and measurement.
Start Brand Foundations →Available in English, French, Spanish, Japanese, and Chinese.
Inside a lesson: choose the voice for the moment
A player asks how a game works. Give a clear, confident explanation.
A player asks for help. Shift to warm, direct support and a useful next step.
The All Employees course teaches this distinction through scenarios, writing practice, and a knowledge check.
Open the lesson →Training for your team.
Explore the curriculum by role. These programs require organization access.
Explain player tools, handle guest conversations, and make clear handoffs on the floor, at the cage, or at the host desk.
Guide players through account tools and remote support, with accurate replies and reliable handoffs.
Give accurate game information and discreet support at the counter, within the retailer’s role.
Navigate sensitive conversations, recognize escalation signals, and connect players or concerned others with support.
Trace requirements into the player experience, write actionable review decisions, and verify that issues are resolved.
Create player information from a clear brief, preserve required content, and measure what the audience understood.
Set priorities, assign ownership, and ask for evidence that guides the next decision.
Understand the RG system, product concepts, and role boundaries, then walk through your organization’s local process.
Course reuse and organization setup
The two free programs use CC BY-ND 4.0. Adaptations, rebranding, proprietary LMS embedding, and other programs require a separate written license.
Read the Academy terms →