Plan a content evaluation

Test understanding and the next action. Ratings describe the content, not its effect on gambling harm.

1. Define

Name the resource, audience, placement and question. Plan recruitment, consent, sample and decision criteria.

2. Ask

Use recommendation, memorability and open feedback. Test comprehension separately.

3. Diagnose

Rate memorable, engaging, respectful, clear and relevant. Pretest the questions.

4. Follow up

Ask for unprompted recall, then knowledge and optional follow-through. Report response counts.

5. Calculate

NPS = % rating 9–10 minus % rating 0–6. Include 7–8 in the denominator; report missing answers.

6. Decide

Report distributions, uncertainty and negative findings. Fix errors, retest, and avoid unsupported causal claims.

Record limitations and changes. There is no universal pass score.